Costco Phantomgogo G63 Recall Canada: Refund Details

For Costco Canada shoppers who bought a Phantomgogo G63 Electric Snow Scooter last winter, the vehicle is now officially classified as a safety risk. Transport Canada issued Recall 2026044 in February 2026, flagging the scooter for failing to meet the Canada Motor Vehicle Safety Standard 1201 for snowmobiles, and Costco Canada is offering a full refund — no receipt needed.

Recall announced: February 12, 2026 ·
Product: Phantomgogo G63 Electric Snow Scooter ·
Issued by: Transport Canada ·
Recall number: 2026044 ·
Action required: Return to Costco warehouse for full refund

Seven key facts about the recall, drawn from the official Transport Canada notice and news coverage:

What Costco items are being recalled?

Current recalls at Costco Canada

• Costco Canada has issued a recall for the Phantomgogo G63 Electric Snow Scooter, as confirmed by Transport Canada, Canada’s federal safety regulator.
• Other Costco product recalls (such as food recalls for eggs or produce) are separate and not covered here.
• As of February 2026, the Phantomgogo G63 is the only active motor-vehicle-related recall at Costco Canada.

Phantomgogo G63 Electric Snow Scooter: the only active motor vehicle recall

Transport Canada’s recall database lists Costco Wholesale Canada Ltd. as the company, with the affected product being the PhantomGoGo G63 from model years 2024, 2025, and 2026. No other motor vehicle recalls were active for Costco Canada at the time of this notice.

The implication: If you own a G63, you’re dealing with a standalone safety issue — not part of a broader wave of Costco recalls.

Is Costco recalling the G63 scooter?

Confirmation of the recall

• Yes, Costco Canada is recalling the Phantomgogo G63 Electric Snow Scooter.
• Recall number: Transport Canada 2026044.
• Date announced: February 12, 2026, per Daily Hive, Canadian news outlet.

Official notice from Transport Canada

The Transport Canada recall page states that “certain electric snow scooters may not meet the safety requirements of Canadian regulations” and that a vehicle not meeting safety requirements “could increase the risk of injury and/or a crash.” The recall ID is 2026044, and the record identifier is RA-81596.

What this means: This is not a voluntary product pull. Transport Canada issued a formal safety defect notice, which carries regulatory weight and requires the manufacturer and retailer to remedy the defect.

What is the safety issue with the Phantomgogo G63?

Non-compliance with Canada Motor Vehicle Safety Standard 1201 (Snowmobiles)

• The scooter does not meet the requirements of CMVSS 1201 — Snowmobiles, as reported by INsauga, Ontario regional news.
• Cited deficiencies include: shields and guards, lighting system, occupant support system, controls, general hazards, and Vehicle Identification Number requirements.
• The scooter is marketed as an electric snow scooter but is classified by Transport Canada as a snowmobile for regulatory purposes.

Specific failure details

According to the Transport Canada alert, the deficiencies span multiple safety domains: lighting and reflectors may not meet the standard, occupant restraints or supports could be inadequate, and general hazard protections (shields and guards) may be absent or insufficient. No crashes or injuries have been reported as of the recall date.

The trade-off: Consumers bought a recreational snow scooter, but regulators evaluated it as a motor vehicle. The mismatch between marketing and classification is at the heart of this recall.

Can I return a recalled item to Costco?

Return process for the Phantomgogo G63

• Costco Canada advises owners to stop using the scooter immediately.
• Return the scooter to any Costco Canada warehouse for a full refund.
• Receipts are not required per Costco’s recall policy.
• Costco’s standard $20 restocking fee does not apply to safety recalls.

Costco’s refund policy for recalled products

Costco Canada’s customer service notice — published after the recall — states: “Please stop using the Phantomgogo G63 Electric Snow Scooter and return it to a Costco warehouse to obtain a full refund.” The company will also notify owners in writing, according to Transport Canada. The scooters were sold between November 2024 and April 2025 at Costco warehouses and on Costco.ca.

What this means for you: Walk into any Costco Canada location with the scooter — no box, no receipt, no paperwork needed — and you’ll get your money back. The process is designed to remove defective units from circulation as quickly as possible.

How much is the phantom G63 snow scooter?

Original price at Costco Canada

• The Phantomgogo G63 retailed for approximately $1,799.99 CAD at Costco Canada.
• Sold between November 2024 and April 2025 both in warehouses and on Costco.ca.

Price after recall (no current sale)

Because the recall removes the product from sale entirely, the scooter is no longer available for purchase. The only option for owners is return for refund — there is no replacement unit or store credit offered.

The pattern: At $1,799.99 CAD, this was a premium seasonal purchase. For that investment, buyers reasonably expected the scooter to meet basic safety standards for lighting, reflectors, and occupant support — standards that Transport Canada says it does not.

Phantomgogo G63 — key specifications and recall details

One product, two identities: the scooter as marketed versus the scooter as classified under Canadian law.

How to return your Phantomgogo G63 — step by step

1. Step 1: Stop using the scooter immediately. Transport Canada warns that continued use could increase the risk of injury or a crash.
2. Step 2: Gather the scooter and any accessories you have. Original packaging is not required.
3. Step 3: Locate your nearest Costco Canada warehouse. You can use the Costco Canada store locator to find the closest location.
4. Step 4: Bring the scooter to the membership or returns counter. Tell the staff you are returning a recalled Phantomgogo G63.
5. Step 5: Receive your full refund. No receipt is needed — Costco’s recall policy overrides the standard receipt requirement.
6. Step 6: If you have questions, contact Costco Canada customer service directly. The company is also mailing written notifications to owners.

Timeline of the Costco Canada phantomgogo recall

• February 10, 2026: Transport Canada issues recall notice 2026044 for the PhantomGoGo G63.
• February 12, 2026: Costco Canada posts the recall notice on its customer service page. Major news outlets including Daily Hive and INsauga report the story.
• Ongoing: Consumers can return units to any Costco Canada warehouse for a full refund. No end date has been announced.

The pattern: The three-day gap between the regulatory notice and public reporting is standard for safety recalls — Transport Canada issues the alert first, retailers then activate their customer-notification and refund processes.

Clarity check: what’s confirmed and what’s not

Confirmed facts

• Recall is active for Phantomgogo G63 in Canada
• Full refund available at Costco Canada warehouses
• Product does not meet CMVSS 1201
• Affects model years 2024, 2025, 2026
• No receipt required for refund
• Costco is notifying owners in writing

What’s unclear

• Total number of units sold or affected across Canada
• Whether any incidents or injuries have occurred prior to recall
• Exact date of last sale before recall was issued
• How many units have been returned so far
• Whether Costco or PhantomGoGo faces regulatory penalties
• Whether the scooter will be redesigned for compliance

Key statements from the recall

“Please stop using the Phantomgogo G63 Electric Snow Scooter and return it to a Costco warehouse to obtain a full refund.”Costco Canada customer service notice

“The Phantomgogo G63 Electric Snow Scooter does not meet the requirements of the Canada Motor Vehicle Safety Standard (CMVSS) 1201 — Snowmobiles.”Transport Canada recall alert

Both statements reinforce the same message: stop riding, return the unit, and get your money back. Transport Canada provides the regulatory authority; Costco Canada provides the refund mechanism.

For Costco shoppers in Canada, the choice is clear: return the G63 to any warehouse for a full refund, or keep a scooter that Canada’s safety regulator says could increase the risk of injury. There is no middle ground.

Frequently asked questions